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Frequently Asked Questions
  • Technical issues

Technical issues

Which Internet Browsers work with Blackboard? 

Technical issues with Turnitin

Problems logging in? Course list appears empty?

Why has the menu disappeared on all of my courses?

Why can't I see my old posts in a Blackboard Blog or Journal?

Why does a pop up login box appear when I try to access files and courses?

AOL users

Will Blackboard work with my Mac?

Issues associated with the change from TVU to UWL web adresses

Problems logging in or using Blackboard tools?

If you are experiencing technical problems it is a good idea to use the Browser Test tool available from the left-hand menu on the Home Page tab.

Test Your Browser tool - login page

This tool will identify if your internet browser is correctly set up for using Blackboard.

If you continue to have problems, or need further help, please contact itservicedesk@uwl.ac.uk

Get service updates via Twitter at twitter.com/uwlonline

Page updated: 17-May-2013
IT Service Desk:  0300 111 4895
itservicedesk@uwl.ac.uk