West London Online (Blackboard, PebblePad and Turnitin) - how to get support

• Visit your nearest student IT service desk
  - St. Mary's Road Library, Ealing
  - Paragon Library, Brentford
  - Fountain House, Reading
  
  
• By Telephone
  IT Service Desk: 0300 111 4895      (internal phone extension 2222)
  
  for IT assistance 24hrs a day 365 days a year

• By E-mail
  ITServiceDesk@uwl.ac.uk       

  Please provide contact details and as detailed a description of your issue as possible.
  
  
• On the Web
  http://supportworks.uwl.ac.uk/sw/selfservice/    
   
  Please note web and e-mail requests raised out of hours will be attended to during  normal business hours between 8am to 5pm.

Wherever possible, please contact the Helpdesk from your UWL email account. If you contact us using a third party email address (e.g. Hotmail, Yahoo or Gmail) we have no way of verifying that the person sending the email is a member of the University. We must be sure of your identity before, for instance, we issue a new password.

Problems accessing West London Online

While the IT Service Desk team will endeavour to resolve any issues you might have in accessing your account, in situations where you are experiencing difficulty with access through a 3rd party Internet Service Provider (ISP) from outside of the University campuses we may not be able to resolve technical problems that are outside the University’s control.

Technical problems using Blackboard ?
see our FAQ page  

If your account does not feature the modules you are enrolled on, you should raise this with your programme or module leader.

Get service updates via Twitter at twitter.com/uwlonline