Counselling Service

About the Counselling Service

Find out information on our counselling offered to students:


The Counselling Service

Counselling is a therapeutic and psychological approach to exploring your difficulties.  It offers you a safe, confidential space to talk about your life and anything that may be confusing, painful or uncomfortable.  It allows you to talk with someone who is trained to listen attentively and help you improve things.

Through Counselling, you may deepen your understanding of what is happening. This can help you to cope better, develop alternative ways of dealing with the situation and assist you in making choices.

If you feel your wellbeing is being affected by your difficulties, the Counselling Service is available for you to talk in confidence about any issues that concern you while you are a student at the University of West London (UWL).

Counselling is face-to-face or via online video call (skype) on a one-to-one basis. The Service is free for current UWL students.

The Service is staffed by trained and accredited counsellors, psychotherapists and psychologists. The counsellors are all professionally qualified, widely experienced and accustomed to helping people from different backgrounds and cultures.

Who can access counselling? EVERYONE!


What sort of problems can I talk to a counsellor about?

Some of the issues brought to counselling include but are not limited to:

  • Relationship and family difficulties
  • Depression / anxiety / stress
  • Loss and bereavement
  • Academic issues
  • Confidence and self-esteem
  • Eating difficulties
  • Physical and or sexual abuse
  • Alcohol and drug addictions
  • Sexual and personal identity issues



The Counselling Service works within a strict code of confidentiality. Confidentiality is an essential component within counselling and an integral part of The British Association of Counsellors and Psychotherapists (BACP) Ethical Framework to which all university counsellors adhere.

The maintenance of appropriate confidentiality is essential to those who seek counselling and to the University of West London as a provider of professional and effective counselling. All interactions with the Counselling Service, including scheduling of or attendance at appointments, content of your sessions, progress in counselling, and your records are confidential to UWL Counselling Service.

No record of counselling is contained in any academic, educational, or job placement file. You may request in writing that the counselling staff release specific information about your counselling to persons you designate.


Appointment lengths and arrangements 

The Service offers short-term counselling. Sessions last approximately 50 minutes and will be scheduled usually every week, typically on the same day and time. We do ask for your availability in advance and we will try to accommodate you as best we can.

A young woman having counselling from a female counsellor

How to arrange an appointment

You will need to make contact with the Counselling Service either in person, by telephone or by email and you will be asked to complete a registration form (pdf  181kb).

After receiving your form, we will send you an email acknowledgement with an estimate of waiting times. Your appointment will be offered by email and you will be asked to confirm whether you can attend.

During peak times, the Counselling Service operates on a waiting list system and you will be contacted as soon as an appointment becomes available.


How much time will I spend in counselling?

The Counselling Service usually offers up to six sessions with each session lasting for 50 minutes on a weekly basis.


How can I prepare for Counselling?
Your initial appointment is an opportunity for you to discuss why you have referred yourself for counselling and how these issues have been affecting you.  You may want to think about what you hope to gain from counselling or the type of help or support you are looking for.  If further counselling would be helpful, a counselling contract will be agreed.
If it is felt that you need more help than the Counselling Service can provide then your counsellor can refer you to suitable organisations following discussion with you.
There may also be occasions when a counsellor is not suitable to work with you and in this case, the counsellor may refer you to another counsellor with the Counselling Service if deemed appropriate, or you may be appropriately referred to external agencies.
What if I am worried about a friend?
The Counselling Service encourages anyone seeking counselling to make contact with the service themselves because this is reflective and congruent with the client’s decision to engage in counselling. Counselling is most effective when it is voluntary so we would encourage you to encourage your friend to contact us.
If you are worried about your friend, you may wish to contact the Counselling Service for advice about how to support them.
Look out for the Student Minds’ ‘Look After Your Mate’ campaign as part of our Workshop Wednesdays series. This is a certified workshop delivered for free on campus to teach you all the skills you need to recognise and support a friend in need.
Contacting the Counselling Service
  • Telephone: 020 8231 2218
  • Email:
  • Visit: Counselling Service, Paragon House, 1st Floor – PR105, Boston Manor Road, Brentford, TW8 9GA
  • Twitter: @UWLHealthnWbing


Opening times

Monday - Friday, 9am - 5pm

​Telephone or Skype counselling is also available if accessibility is an issue.

If you feel you are in crisis or at risk and need to talk to someone immediately, please contact your GP or alternatively contact: Emergency Services by dialling 999 or present at your nearest A&E Department.


Emergency contacts
  • UWL Student Welfare Team - 020 8231 2679
  • The Samaritans - 116 123 (UK and ROI)
  • Ealing Hospital - 020 8967 5000
  • Wexham Park Hospital - 01753 633 000
  • Royal Berkshire Hospital - 0118 322 5111


Workshops and Group Therapy
UWL Counselling Service run a number of brief focused Workshops over the academic year and occasional therapeutic groups based on demand and availability of counselling staff.
Our Workshop Wednesdays Programme are one-off experiences and run for between 1 – 3 hours on a specific issue on Wednesdays during term-time.  
Examples of the Workshops we are running this year include:
  • Managing anxiety
  • Mindfulness practice
  • Exam and assignment stress
  • Healthy relationships
See a full list and dates of our Workshop Wednesdays programme (238kb, pdf)
To book your place on any of the workshops, please email