Contact us

If you are unable to visit a Help Zone at one of our locations in-person, there are a number of other ways you can contact the Library.

You can contact us online using our chat service which operates 24/7.


If you would like to let us know how we're doing then please visit our Feedback page.

If you feel that you need to complain about any aspect of our service please see our complaints procedure

For more information about subject specific-support for your course see our Academic Support page.

If you have a specific question, you may find the answer within our Frequently Asked Questions

You can also contact us about:


Ealing site (Paul Hamlyn Library) - 020 8231 2405

Reading site (Berkshire Institute for Health Library) - 020 8209 4434


Social Media


University of West London Library
St Mary's Road
W5 5RF

Customer Service Excellence logoGet in touch

Email us:

Call us: 020 8231 2405 (Ealing) or 020 8209 4434 (Reading, Mon-Fri 9am-5pm)