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General Feedback

If you have any comments or suggestions about our service then we want to hear from you.

Send your feedback to If a response is required we will get back to you within 48 hours.

To see examples of previous responses to your feedback see our You Asked We Listened page.


Should you need to complain about any aspect of our service please see our complaints procedure

Induction and Information Skills Session feedback

If you have recently attended a Library induction or other information skills (training) session in the Library and would like to give your feedback, please contact your Academic Support Librarian.


Customer Service Excellence logoGet in touch

Email us:

Call us: 020 8231 2405 (Ealing) or 020 8209 4434 (Reading, Mon-Fri 9am-5pm)