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Library Services are excellent and getting even better, survey finds

UWL Library Services logo

Library services at the University have been confirmed as excellent for the second year in a row, following a detailed inspection.

In fact, services for students have improved yet further in the past 12 months, meaning Library Services not only retains its Customer Service Excellence Accreditation - but strengthens its combined total score.

An assessor from Assessment Services, the national awarding body, was impressed by how closely Library staff consult with users and the friendly, high quality customer service they provide. There was also praise for Outreach successes such the UWL archive, which is open to the public, giving library access to local residents and the new exhibition, ‘Heathrow: The Journey.’

Julian Roland, Head of Customer Experience at Library Experience, said: ‘I’m very pleased and delighted that our services have been recognised as excellent. This demonstrates our commitment to continuous improvement and it is testament to all the hard work put in by the Library team over the past year. Retaining and improving this Excellence accreditation is a nice reward.’

Housing substantial physical and electronic collections of books and journals, UWL maintains two libraries at its Ealing and Reading campus sites, with a staff of 40. There are more than 150 computers and around 780 spaces for individual study, research and group work. The Paul Hamlyn Library at St Mary’s Road is named after UWL’s first chancellor and is open 24 hours a day, seven days a week.

Excellence achieved: UWL Library Services team

Find out more about library services at UWL. Check out the team on Twitter: @UWL_Library