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Academic Administrative Support Centre

Academic Administrative Support Centre

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The Academic Administrative Support Centre is your main point of administrative contact throughout your studies. Each course has a nominated Academic Administrator who can help you with:

  • Change of course status (Deferrals, Transfers and Withdrawals)
  • Academic regulations
  • Choosing your optional modules
  • Extensions and mitigations
  • Module resits and retakes
  • If you have recently changed your name or status
  • Module enrolments affecting your timetable

In addition, we can provide you with Student Letters - please see how to request these below.

How to contact your Academic Administrator

The best way to contact the Academic Administrator for your course is by email. Find their contact details below. However, if you would prefer to call us directly you can contact your School/College office on 0208 142 9399 (open Monday to Friday, 9am to 5pm).

The Academic Administrative Support Centres are located in The Heart at St Mary’s Road, Ealing and at Level 2 at Paragon House, Brentford.

Student letters

We provide the following letter types, all of which can be requested via MyRegistry on the e:Vision portal.

  • Student Status Letter

    This is an official letter that the University can provide to confirm your course details and active status.

    It is a verified document that you can share with a range of external bodies where required.

    Please ensure that your term time address is up to date on MyRegistry before you submit any letter requests.

  • Council Tax Exemption Letter

    If you are a current student on a full-time course, then you could be eligible for a Council Tax Exemption letter.

    Please ensure that your term time address is up to date on MyRegistry before you submit any letter requests.

  • Bank Letter

    A Student Status letter will usually be accepted by your bank as evidence of your student status if you wish to open a student bank account.

    In some cases, your preferred bank may request a specific letter from the University in order to open this account type, in which case you may request this letter type.

    Please ensure that your term time address is up to date on MyRegistry before you submit any letter requests.

  • Change of Course Status (Deferrals, Transfers and Withdrawals)

    We've streamlined the process for initiating a Change of Circumstances. Now, it's all online, making it quicker and simpler for you. 

    How to Get Started:

    1. Log in: Visit MyRegistry and log in. 
    2. Navigate: Look for ‘my course details’ in the centre of the screen.
    3. Start the Process: Click ‘my course details’, select the change of course status drop down and select ‘transfer, deferral, withdraw’ from the menu.
    4. Talk to your course leader: Get insights about the implications of your decision.

    We've designed this user-friendly online system to enhance your experience during academic transitions. For any queries, our support team is here to help.

    Thanks for adapting with us!

In order to request any of the letters above, please log into the e:Vision portal.

Click on the MyRegistry index in the left-hand column, then under the Communications section to the right of the webpage, please select Request a Letter and follow the steps on the portal.

Once requested, the letter will be sent to the personal email address listed on the webpage as well as your student email as a PDF attachment.

Additionally, letters that you have previously requested, together with their request date, will appear below this section and can be downloaded again from the portal at any later point by clicking on the hyperlink.

Please ensure that your term time address is up to date on MyRegistry before you submit any letter requests.

If you have any further queries about student letter requests, please contact studentletters@uwl.ac.uk