Contact us

If you have any questions or need support please contact the Student Services helpdesk by phone or email in the first instance:

The Student Hub is the one-stop place where you can access all of our Student Services support online, 24/7, via laptop or mobile device.

Email studenthub.uwl.ac.uk to take control and get the support you deserve.

Personalised support

Do you know just how many ways you can have free and confidential, one-to-one meetings to talk about whatever it is you want to talk about? Well here is information about some of those opportunities.

Appointments are free, confidential and available to all students from enrolment to graduation and beyond. Most of the opportunities below can be booked easily through the student hub, allowing you to choose a time that works for you and to choose whether you would rather meet in person, face-to-face, or meet online.

Each appointment is centred on responding to your question or concern, whatever it is. Remember, it is a smart student that asks for advice and guidance. We are here and want to do our best to help. We just need you to let us try.

Details of how to book your one-to-one appointment for the following services:

How can we help?

  • Study support

    We want you to get the most from your course so you can reach your full potential. We offer a range of study support services to help you with your studies.

    Student talking to staff member in an office
  • Disability support

    We want all students to have equal access to their course and the facilities at UWL. We provide confidential, specialist disability advice and support.

    Man and woman sat down in the foyer having a conversation
  • Jobs advice

    We can help you to find a job during and after your studies, find work experience, shape your career plan and improve your job applications. 

    A prospective student listening to a tour guide
  • Welfare support

    We support all students with any personal or emotional problems in a safe, supportive, impartial and confidential environment.

    A female doctor with a  clipboard talking to a woman who looks sad
  • Funding and money advice

    We understand that managing your budget can be tricky. We offer advice and support on any issues you may have with money.

    A stack of £1 coins
  • Health and wellbeing advice

    We offer support and advice for all students on a range of health and wellbeing-related issues.

    Woman talking to a counsellor
  • Cost of living support

    UWL has identified ways we can support you with the cost of living - whether the support you need is connected to your finances, your wellbeing or simply ensuring you can access life’s essentials.

    Coins in a glass jar pouring out
  • Care Experienced Students

    From application to graduation, we offer dedicated support to help you make the transition through university life.

    Girl holding a laptop and smiling
  • Student counselling service

    We offer a free counselling service to all students.

    A older student talking and smiling
  • Faith

    We offer inclusive pastoral support to all students and staff, regardless of religious or non-religious belief.

    The sun rising over a green field
  • International student advice

    Find out more about international support including visas, immigration, and settling into the UK.

    A passenger about to board a train on a sunny day
  • Private housing advice

    Get advice on renting in London and Reading, information on landlords and council tax and more.

    A Gold Studio room at the Pavilion Court, with a kitchen and bed showing.
  • Volunteering

    Find out about volunteering and search for available opportunities.

    Volunteers gardening outside.

Togetherall

A woman with a notepad and pen comforts another woman, they are both sitting at a desk

The University is now offering free access to Togetherall – a new service that provides resources, courses, and a safe peer-to-peer platform to enable our community to get support and feel better.

Sign up to Togetherall for free using your UWL email address and get 24/7 anonymous online support.

Safeguarding students

One person's hands, clasping another person's hands

Report + Support

The University of West London is committed to promoting and providing a safe and supportive environment for all students and staff. We take reports of bullying and harassment, discrimination, hate crime or abuse/sexual misconduct seriously.

Our online Report and Support tool enables anyone to report concerns anonymously and or receive support from an adviser. This site has been created to provide information and resources around various forms of harassment and abuse.

Report and Support cannot provide an immediate response to urgent concerns or ongoing incidents. If there is an immediate risk of serious harm to you or anyone else please call the emergency services on 999.

Student working on her laptop

Stay safe online – guidance for Students

We use the internet to learn, to keep in touch with friends and family, to shop, and for information and entertainment. It’s vital to stay connected, but it's just as important to stay safe.

Here are some ways to do that:

  • Keep your applications and devices secure

    • Check the privacy settings in the apps you use
    • Use strong, unique passwords, and never share them with anyone
    • Turn on two-factor authentication when it is available
    • Set your devices to automatically download security updates
  • Make online video calls safely

    • Be aware of what is visible and audible in the background when on a call. Consider blurring the background and muting your microphone when not speaking.
    • The official UWL apps like Blackboard Connect and Microsoft 365 are end-to-end encrypted, password protected, private and safe. Take extra care if using other video calling apps to keep in touch with family and friends – they may not be as secure.
  • Watch out for fraud

    Phishers and other online criminals take advantage of our natural concerns to try and scam us. Watch out for:

    • Unsolicited or unexpected messages
    • Messages that just don’t feel right, perhaps because of spelling, grammar or tone
    • Messages missing information like your name or account numbers that a genuine sender would know
    • Links and email address that don’t match who the sender claims to be
    • Messages demanding you act immediately
  • Work safely

    • Take a break from time to time – get away from the screen when you can and do something else
    • Follow the guidance to create a safe workspace
  • Treat others with respect and raise concerns

    • Ensure you follow the Student Code of Conduct and treat others with kindness and respect.
    • Just like you would on campus, if you see anything in an online lesson or on a video call that makes you uncomfortable raise it with your lecturer. If you are still concerned you can report it – see guidance on dealing with unacceptable behaviour.
  • Question what you read

    • Make sure you are properly informed – some of what you read may be fake news so make sure you are alert to this
    • Be aware of groups who are pushing conspiracy theories or trying to befriend you. If you are concerned about this contact studentwelfare@uwl.ac.uk

If you need advice on IT please visit our IT Support page.

If you need any welfare or other support please see our Student Services Information.

Prepare to study