Students sitting around a table

Student Experience team

Blurb

Students are at the heart of everything that we do. The Student Experience team support students throughout their student journey. We work closely with colleagues across the university and the Students' Union to deliver activities to enhance your student experience. 

We understand that your journey at university is more than just books and lectures; it’s about having the best experience and building lasting connections.

Let’s create an unforgettable university experience together. Your journey, our commitment.

Jump to each section on the page:

Student Experience Facilitators

Six Student Experience Facilators staff members standing in the library with orange tops on.

We hire student staff who are on hand throughout your journey at UWL. Whether it be at Student Welcome, where they are present to guide you through the process, or a phone call to check in on your engagement. We are here to help you – if you need help, just ask. 

So, if you have a question, please don't hesitate to come up to our help desk – in the Heart space at our Saint Mary's Road site or the ground floor of our Paragon site – for a chat.

Supporting you to stay on track with your studies

Kieran Harper standing in the Heart at UWL

Supporting you to stay on track with your studies

Staying actively engaged in your studies is not only important to ensure you achieve the grades you are capable of, but also because it allows you to easily access resources on campus and foster relationships within your UWL community. 

If you feel like you may be getting off track with engaging in your studies, the Student Experience team are here to help. You can reach out to us for a chat at any time, or if you simply have some questions, just ask!

Learn more about study support at UWL

International students support

International students on Tower Bridge

At every step of your student journey, from the moment you apply to your graduation, we are here to provide you with the support you need. 

Once your place at UWL is confirmed, our Senior International Student Experience Officer will be available to guide your next steps and assist you with any questions or concerns, ensuring you receive timely support whenever you need it. 

We are committed to helping you enjoy a positive and enriching experience during your time with us. 

Our team provides targeted support to our international student community through several initiatives: 

  • Pre-arrival one-to-one support: We will get in touch via email and phone calls to make sure you are always sure of your next steps and be prepared for your travel to the UK and to UWL. 
  • Pre-arrival online activities: Before you embark on your student journey at the University of West London, we want you to take some time to familiarise yourself with our institution and what it has to offer though our International Online Meet and Greets and the Prepare for Success courses. 
  • On arrival international student meetings: The session is designed to ensure you understand everything you need to know about being a Student Visa Holder in the UK, connect with other UWL students and staff and learn how to get the most out of your time at the university and in London. 
  • Monthly international newsletter: Sent out on the first Wednesday of every month, keeping you informed and connected with UWL and London news. 
  • Exclusive monthly events: Tailored for international students, these events offer opportunities to have fun and make the most of your experience at UWL. 

Resources available for you:

Get to know the UWL community

Student stories

Our vloggers are current or ex-students who want to share their experiences and offer tips and advice on all aspects of preparing for life as a student and settling into your new life at university.

View our most recent student vlogs

Meet the team

Roseanna Donnan

Roseanna Donnan – Student Experience Manager

I am passionate about enhancing the student experience to ensure every student reaches their full academic potential. Having faced a lack of confidence in my academic abilities, I completed a foundation year and proudly graduated from UWL in 2015 with a BSc (Hons) in Psychology. I returned to work here in 2017 and have always strived to find new ways to enhance what we offer to our students, fostering a positive environment for everyone and boosting students’ confidence in their capabilities. 

If I could give students one tip, it would be to never stop believing in what you can achieve.

Lady with brown hair and black suit, crossing arms and smiling.

Andreea Daniela Coroama – Senior International Student Experience Officer

My name is Andreea, I am your International Student Experience Coordinator and I have been working for the University since 2020.

I know first-hand what it is like to be an overseas student and I am passionate about making sure you have the best university experience. I want you to make the most out of your time with us and to #LoveUWL as much as I do. I like to read and travel the world, so if you have any stories of amazing places to visit please share them with me!

I am always very happy to guide and support you with anything you may need. You can get in touch with me at studentvisa.experience@uwl.ac.uk

Yuru Sun

Yuru Sun – International Student Experience Officer

Hi, I am Yuru Sun, a student experience administrator who has worked here since January 2023. I am happy to have the opportunity to positively impact UWL students’ lives by enhancing your university experience, overcoming challenges and fostering a supportive learning experience. In my free time, I enjoy photography and cooking. Looking forward to meeting all of you! If you need any help, please do not hesitate to reach out to me!

Kieran Harper

Kieran Harper – UWL Student Experience & Retention Advisor

Hi, I'm Kieran. I work as a Student Experience Officer here at UWL – I endeavour to help those who may need extra guidance to get back on track with their studies. I am always happy to help and draw on my own experiences at university to support students with whatever they may be dealing with. Aside from this, I work to coordinate some of our cohort specific, online, and quiet and inclusive induction days to ensure students receive the best welcome possible at the start of their journey with us. 

I studied performance and recording at LCM and hold a PGDip in advanced music technology. When I'm not at work, I'm either playing guitar in various bands at shows across the UK, producing music, or listening to a podcast (usually in the van en route to the former). If you need support or just want to chat about music or student life, feel free to reach out! 

Mohit Rajbhandari

Mohit Rajbhandari – Student Experience Coordinator

Hi, my name is Mohit, I'm a Student Experience Coordinator and I have worked here since September 2022.

I love the interactions with every student and help them get the best guidance in the University. The best part about my job for me is I have an opportunity to make a positive impact on the lives of prospective students whilst they are just starting something new. Even hearing a “thank you” gives me immense amount of motivation. 

I like to sing and play guitar in my spare time, especially at the time of the classic chilly UK weather. Apart from that, I like to be fascinated by the wonders of the world and the universe. I am very spiritual and at the same time I love useless puns.

Jodian Walters

Jodian Walters – Student Experience Coordinator

Hello, my name is Jodian and I am a Student Experience Coordinator. I joined the team in July 2023. My highlight of working as part of the Student Experience team so far has been meeting and supporting all of you at student welcomes. I enjoy helping and interreacting with students, making sure that every student feels included in the community. I love that my role allows me to be a part of creating positive experiences and empowering students' voices that help to strengthen the UWL community. 

For hobbies I love to travel and eat food from all over the world and play with my pet cat called Reo. If you see me on campus, please say hi!

Martin Marshall

Martin Marshall – Partnership Student Experience Coordinator

I am Martin and I am the Partnership Student Experience Coordinator here at UWL. I have worked at UWL for just over ten years and have been involved in almost every aspect of university life here. My role is primarily about making sure the students at all of our partner colleges and universities enjoy the same great experience as the students here at UWL, but ultimately, I am here to help any student with anything. My favourite part of my role is seeing our students graduate at our graduation ceremonies every year. 

Away from the University, I enjoy writing, gaming and visiting sci-fi conventions, as well as being a big sports fan. 

FAQs

Contact us

If you have any questions or need support please contact the Student Services helpdesk by phone or email in the first instance:

The Student Hub is the one-stop place where you can access all of our Student Services support online, 24/7, via laptop or mobile device.

Visit studenthub.uwl.ac.uk to take control and get the support you deserve.