AppsAnywhere and Windows 10 Upgrade
We currently have 27 PCs that have been upgraded to Windows 10 in advance of the eventual upgrading of all the library PCs. These are all located in the Paul Hamlyn Library on the 2nd floor around the lightwell and on the benches in the arrivals lounge between the Park and Heart Space sides. AppsAnywhere is the new means by which users can access the software on these PCs and if you would like to try this, please let us know what you think by completing an evaluation form. More details can be found on our IT services page.
Book Collection Service available at Paragon
Following requests from students we are delighted to announce that Library Services is providing a book collection and delivery service to the Second Floor Social Learning Space at Paragon from Monday 24 September. This service is operated by University of West London Students Union. Students can also return their library books via a self-service returns machine and book bin in this area. Full details can be found here.
New Support Space
From Monday 17 September, support and advice about your academic work from UWL Library, UWL IT and UWL Engagement teams will be available five days a week from the new Support Space on the 2nd floor of the Paul Hamlyn Library. Support is also available at Paragon and Reading. See our dedicated Support Space webpage for times of availability.
Changes to printing and copying charges
We are pleased to announce that the University now provides free black and white (mono) printing and photocopying on all student multi-functional devices (MFDs) for academic purposes and within reasonable limits. A significantly reduced charge will also apply for colour print output. If you would like to print or copy in colour, you will still need to put money on your Unique card first, using the online top-up facility.
Library Induction - Alternative arrangements
If you were unable to make one of our tours, an online library tour is available for each subject. See your online subject guide for more details.
An interactive 360° tour of the Paul Hamlyn Library floors is also available.
Our induction presentation is here.
Heathrow - The Journey Exhibition
Get up close to historic Heathrow artefacts and discover how this iconic airport became the UK’s hub for aviation.
‘Heathrow: The Journey’, which opened on 18 April 2018, is a permanent exhibition at the University of West London’s Ealing site on St Mary’s Road.
Admission is free. The exhibition is open daily to students, staff and the public from 10am to 5pm*, including weekends and holiday periods.
For more information see the exhibition website
UWL Library Services retains Customer Service Excellence
We were delighted to receive confirmation that at its recent Customer Service Excellence review, UWL Library Services was recognised as fully compliant in 56 of 57 criterion & Compliance Plus in 9 demonstrating our commitment to providing excellent services & to continuing improvement of these over the past year. The full story is here.
General Data Protection Regulation
Library Services will collect and hold data relating to your use of the library and for the purposes of providing enquiry support; in order to support your study goals, and as part of your contract with the University. Full information on the data that the University collects is available here and a Library Service Visitor Privacy Notice is also available.
Visitors to the Paul Hamlyn Library
University of West London libraries exist primarily to support the teaching and research needs of the University’s own students and staff. However, we are delighted to announce special arrangements have now been agreed to extend use of the UWL Library to residents of the London Boroughs of Ealing and Hounslow under certain conditions. More details are available here.
Our staff are focussed completely upon providing all of our customers with the best possible service at all times. We want to hear your suggestions, comments and ideas about how we are doing, and how we might improve all of our services. You can do this at any time by speaking to one of our Customer Experience Team or by emailing firstname.lastname@example.org.
New UWL Archive
The UWL archive is now open. More information and a link to the archives catalogue can be found on the Archive webpages
The Library and the Students' Union are launching ‘Study Groups’
Get together with other students studying your course to read together, discuss the subject and learn from and with each other. Study groups are a supportive environment and can help you meet new people and dedicate time to your reading.
For top tips on setting up your own study group, go to: https://uwl.libguides.com/studygroups
New signage for Library toilet facilities
All of the accessible toilets within the Paul Hamlyn Library and across the University have been repurposed and clearly signed as gender neutral accessible toilets. Appropriate signage has also been added to the doors to the toilet vestibule areas on the first and third floors of the Paul Hamlyn Library to indicate the presence of water fountains within these areas.
New Library Lanyards
From September 2017, Library staff can be identified by new green lanyards. We are all here to help.
Anonymous reporting of noise and anti-social behaviour
In addition to the usual means of reporting noise or anti-social behaviour, we have now introduced an anonymous text messaging service which operates between 9am and 5pm Monday to Friday. Full information can be found on our noise policy page.
UWL Library Services achieves Customer Service Excellence award
UWL Library Services has recently been awarded Customer Service Excellence accreditation; national recognition of the high quality of the services we offer to students, academic staff and researchers. Read the full story here.
Musical Theatre Scores Collection
Stay Cool in the Hot Weather
If you are working in the Paul Hamlyn Library over the summer, you may find the following advice helpful.
- Take regular breaks and drink plenty of fluids. Water fountains are available in the Heart Space adjacent to the library entrance and in the vestibule areas of the 1st and 3rd floor toilets. Bottled Water is available from the vending machines in the Heart Space and on the 1st floor of the Library.
- Work on the Park side of the Library which is generally cooler.
- Air conditioning is available in the Carol Hehir, Ian Carter and Mollie Clay Rooms..
Summer Improvement Works - Fountain House
Over the summer, a number of improvements have been made to the Fountain House Library including:-
- New individual and group study tables
- Additional equipment for students with disabilities
- A new self issue machine with card payment facilities.
Provision for Students with disabilities
From September we are providing a number of improved services for students with disabilities
- 12 laptops with assistive technology will be available for borrowing from the lockers on the first floor of the Paul Hamlyn Library
- Assistive technology provision is now available in dedicated enclosed rooms on all three floors of the Paul Hamlyn Library and within the main library area at the Berkshire Institute for Health in Reading
- Signage and guides will be available to the new equipment and additional software
- University staff will continue to offer support with login and software issues as well as more complex issues for library users with disabilities
For more information please speak to library staff or the wellbeing team.
Summer Improvement Works - Paul Hamlyn Library
In response to student and staff feedback, the University is making a number of improvements to the Paul Hamlyn Library this summer that will further enhance its already impressive facilities. Works will be taking place on all three floors and will make a noticeable difference to library users. These include:-
- Lightwell noise reduction (Floor 1)
- Additional group study pods (Floor 1)
- Audio-visual provision in library meeting rooms (Floor 2)
- Creation of a new small room for accessible technology users (Floor 3)
- Repurposing an existing room into a new UWL Archives room (Floor 3)
- Installation of water fountains in 2 vestibules (Floors 1 & 3)
Library Systems Status
You can now track the operating status of the library's systems at any time by clicking on the "Library Systems Status" button on the right hand side of the library website front page, or by following the link to uwl-uk.libanswers.com/systems
New UWL Library app
Following feedback from our recent library survey we have today launched a UWL Library app. Facilities include the ability to search the library catalogue, view your library account, place reservations, renew your loans, search for and read library e-resources via Summon, view floorplans, opening hours and news and frequently asked questions. The app can be found in iTunes and Google Play.
Do you need help finding and referencing quality information sources for your assignments? Why not come along to one of our Library workshops?
Credit and Debit Card payments
You can now use a credit or debit card to pay your library fines and other charges at the Paul Hamlyn Library self-service kiosks. Currently it is only possible to pay the complete amount outstanding via the self-service kiosks. Please continue to use online payment if you only wish to pay a smaller amount.
Lockers now available
We are pleased to announce that Lockers are now available on the 2nd and 3rd Floors of the Paul Hamlyn Library and in the Dipna Anand Postgraduate Study Room.
Use of these lockers is subject to certain terms and conditions as outlined in our Use of Lockers Policy.
Paul Hamlyn Library floor plans now available
The Library’s new online 3D floor plan system is now live. Discover what is located on each floor and find the location of specific subjects and collections.
Adoption of Harvard Referencing Style
At the Learning Teaching & Assessment Committee (LTAC) meeting on 27 May 2015, it was agreed that the University adopts a single (standard) Harvard Referencing Style applied by the industry source, Cite Them Right, instead of the UWL Harvard Style. To support this policy, the Library has purchased an institutional subscription to Cite Them Right Online service, supplementing the printed book version already available from the Library.
Cite Them Right Online (login required) offers a standard and up-to-date source for constructing citations and references in the three Referencing Styles used at UWL (Harvard, OSCOLA and APA). It also provides guidance on referencing and citation more generally, including how to avoid plagiarism. This, in turn, should make the use and evaluation of referencing easier for students and more consistent for teachers and assessors.
The Library has created a short guide for students on using Cite Them Right Online.
From September 2015, Cite Them Right will be adopted as the official guide to Harvard referencing style, as well as our existing OSCOLA and APA referencing styles for Law and Psychology subjects. The Library’s electronic and printed referencing guides will be updated to reflect the move from UWL Harvard to Harvard.
We will continue supporting individuals who are completing existing assignments using UWL Harvard for a short time. However, the standard Harvard (as applied by Cite Them Right) will be covered by the Library in group and individual training sessions. This electronic tool will also be used in sessions on OSCOLA and APA referencing styles, which are already the standard versions.
Please contact your Academic Support Librarian if you require any assistance with using Cite Them Right Online. The Library’s Referencing & Avoiding Plagiarism training sessions for students, offered throughout the academic year, will now include guidance on use of Cite Them Right Online.
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See news archive.