UWL Library Services retains Customer Service Excellence
We were delighted to receive confirmation that at its recent Customer Service Excellence review, UWL Library Services was recognised as fully compliant in 56 of 57 criterion & Compliance Plus in 9 demonstrating our commitment to providing excellent services & to continuing improvement of these over the past year. The full story is here.
General Data Protection Regulation
Library Services will collect and hold data relating to your use of the library and for the purposes of providing enquiry support; in order to support your study goals, and as part of your contract with the University. Full information on the data that the University collects is available here and a Library Service Visitor Privacy Notice is also available.
Summer Building Works
As part of our commitment to continually improve University facilities, we will be undertaking works over the summer in the Lady Byron area of the St Marys Road campus. This work will impact on the Paul Hamlyn Library as a number of our meeting rooms and classrooms will be temporarily repurposed and taken out of library use until September. Rooms affected are the Carol Hehir, Ian Carter Room and Meeting Room 2 from Friday 11 May and the Mollie Clay and Carol Hehir Rooms from Friday 18 May. All rooms will be available again for the start of the Autumn semester.
Visitors to the Paul Hamlyn Library
University of West London libraries exist primarily to support the teaching and research needs of the University’s own students and staff. However, we are delighted to announce special arrangements have now been agreed to extend use of the UWL Library to residents of the London Boroughs of Ealing and Hounslow under certain conditions. More details are available here.
Our staff are focussed completely upon providing all of our customers with the best possible service at all times. We want to hear your suggestions, comments and ideas about how we are doing, and how we might improve all of our services. You can do this at any time by speaking to one of our Customer Experience Team or by emailing email@example.com.
Win £25 of Amazon Vouchers
We are asking for UWL Students to take part in a friendly and informal interview based on your experience of the Libraries at Ealing or Reading. A £25 Amazon gift voucher is up for grabs for those who take part!
Interviews are expected to take place between April and May 2018, so please contact Chika.Nwabueze@uwl.ac.uk as soon as possible if interested.
New UWL Archive
The UWL archive is now open. More information and a link to the archives catalogue can be found on the Archive webpages
Let us know your thoughts about e-books using our quick poll
The Library and the Students' Union are launching ‘Study Groups’
Get together with other students studying your course to read together, discuss the subject and learn from and with each other. Study groups are a supportive environment and can help you meet new people and dedicate time to your reading.
For top tips on setting up your own study group, go to: https://uwl.libguides.com/studygroups
We will be piloting Study Groups with specific courses at the following times:
Airline and Airport Management Level 6 students : 8 February at noon. Meeting Room 1, Paul Hamlyn Library
Business Studies Level 6 students: 8 February at 2pm. Mezzanine at Paragon
Use of Library by Researchers Survey
We have recently undertaken a survey of research students and their needs and you can find the results on our researchers page.
Music Scores Collection - Paul Hamlyn Library
We have needed to remove temporarily some of the music scores contained in this area. If you are looking for a particular score and it is not on the shelves, please speak to a member of library staff and we will check if it can be made available.
New signage for Library toilet facilities
All of the accessible toilets within the Paul Hamlyn Library and across the University have been repurposed and clearly signed as gender neutral accessible toilets. Appropriate signage has also been added to the doors to the toilet vestibule areas on the first and third floors of the Paul Hamlyn Library to indicate the presence of water fountains within these areas.
New Library Lanyards
From September 2017, Library staff can be identified by new green lanyards. We are all here to help.
Anonymous reporting of noise and anti-social behaviour
In addition to the usual means of reporting noise or anti-social behaviour, we have now introduced an anonymous text messaging service which operates between 9am and 5pm Monday to Friday. Full information can be found on our noise policy page.
Paul Hamlyn Library Lockers
In order to ensure availability and fair use of our popular lockers on the 2nd and 3rd floors of the Paul Hamlyn Library, new arrangements are in place for their use in the 2017-2018 academic year. Full information can be found in our use of lockers policy.
Academic Support Librarian Information Point
For semester one, we are offering an Academic Support Librarian information service from the second floor of the Paul Hamlyn Library. Between 12 and 4pm, Monday to Friday please drop by to the Information point outside the ASL office if you have any subject related enquiries.
National Poetry Day
To celebrate National Poetry Day on Thursday 28 September we will be having a short poetry reading in the Paul Hamlyn Library entrance area between 1310 and 1340 on that day. Please join us if you can.
Rearrangement of resources in the Paul Hamlyn Library
Over the summer, the Library team have been busy rearranging the floors to make room for new resources and to make things easier to find.
The floors now contain the following class ranges:
Floor 1: 001-599 including study skills and careers resources at the end of the sequence next to the info point.
Floor 2: 600-658.79
Floor 3: 658.8-999.
The Law resources on the 3rd floor Pavilion side remain unchanged.
UWL Library Services achieves Customer Service Excellence award
UWL Library Services has recently been awarded Customer Service Excellence accreditation; national recognition of the high quality of the services we offer to students, academic staff and researchers. Read the full story here.
Musical Theatre Scores Collection
We are currently relocating and relabeling our Musical Theatre scores. If you require a particular item which is not on the shelf, please ask for assistance at the Helpdesk on the Ground Floor or ask one of our roving staff.
Stay Cool in the Hot Weather
If you are working in the Paul Hamlyn Library over the summer, you may find the following advice helpful.
- Take regular breaks and drink plenty of fluids. Water fountains are available in the Heart Space adjacent to the library entrance and in the vestibule areas of the 1st and 3rd floor toilets. Bottled Water is available from the vending machines in the Heart Space and on the 1st floor of the Library.
- Work on the Park side of the Library which is generally cooler.
- Air conditioning is available in the Carol Hehir, Ian Carter and Mollie Clay Rooms.
We have introduced an e-book service which gives you access to over 170,000 e-books which you can read online. The collection of e-books will only be available temporarily to help the library see which books are useful to you. Books that prove popular will be permanently added to the library’s e-book collection.
You will discover the e-books on Summon or you can search the database.
Any books that are not purchased through the service will be removed from Summon at the beginning of June.
World Advertising Resource Center (WARC) is now available. WARC will allow you to search cases by industry, see WARC’s ranking of the world’s best marketing campaigns, find articles, case studies and research on key marketing topics, see emerging trends and access data on adspend, global media costs and media consumption.
The FAME database is also available. This database contains comprehensive information on companies in the UK and Ireland. You can use it to research individual companies, search for companies with specific profiles and for analysing companies and sets of companies.
IBISWorld has also been added to our e-collections.
You can access all of these from the Databases A-Z list.
If you have any comments about these databases, please email firstname.lastname@example.org
E-Books Discovery Project
Can you spare a few minutes of your time to tell us how you access UWL e-books and help us to improve the UWL library experience?
UWL Library subscribes to approximately 5,000 e-book titles and wishes to know how our students and staff discover these UWL e-books: their preferred platform, the initial source and the discovery route, etc.
Please visit Mollie Clay Training Room, 3rd floor, Paul Hamlyn Library on Thursday 8 Dec, 2016 between 11:00-13:00 to contribute to this project. Each discovery testing session will take no more than 20 minutes, comprising three segments: introduction to the project, testing and evaluation.
Open Access Week 2016
We are celebrating at UWL the International Open Access Week 2016 'Open in Action', held from 24 to 30 October. It is all about making concrete steps towards more opening up research and scholarly outputs and encouraging others to do the same. The International OA Week, as the name points it out, has a global extent. It also lasts for all year round.
Find out more about the OA Week.
The UWL Repository has prepared the following for this year’s Open Access Week:
- we are going to inform our community and external users on Facebook that the UWL Repository exists and prospers
- we will tweet every day about our Repository and what we have achieved during the last year
- during the week we will launch our Open Access web page, which will be the first of a series of web pages devoted to our Repository.
Summer Improvement Works - Fountain House
Over the summer, a number of improvements have been made to the Fountain House Library including:-
- New individual and group study tables
- Additional equipment for students with disabilities
- A new self issue machine with card payment facilities.
Provision for Students with disabilities
From September we are providing a number of improved services for students with disabilities
- 12 laptops with assistive technology will be available for borrowing from the lockers on the first floor of the Paul Hamlyn Library
- Assistive technology provision is now available in dedicated enclosed rooms on all three floors of the Paul Hamlyn Library and within the main library area at the Berkshire Institute for Health in Reading
- Signage and guides will be available to the new equipment and additional software
- University staff will continue to offer support with login and software issues as well as more complex issues for library users with disabilities
For more information please speak to library staff or the wellbeing team.
Summer Improvement Works - Paul Hamlyn Library
In response to student and staff feedback, the University is making a number of improvements to the Paul Hamlyn Library this summer that will further enhance its already impressive facilities. Works will be taking place on all three floors and will make a noticeable difference to library users. These include:-
- Lightwell noise reduction (Floor 1)
- Additional group study pods (Floor 1)
- Audio-visual provision in library meeting rooms (Floor 2)
- Creation of a new small room for accessible technology users (Floor 3)
- Repurposing an existing room into a new UWL Archives room (Floor 3)
- Installation of water fountains in 2 vestibules (Floors 1 & 3)
The Paul Hamlyn Library will remain open whilst these works are taking place. However, there is likely to be some disruption and library users may find certain areas are closed off from the 15 August until the start of the new term in September, notably the Dr Rami Ranger Pavilion and Apple Mac area on Floor 1, the lightwell area on Floor 2 and our various meeting rooms on Floors 2 and 3.
Please speak to library staff if you are looking for quiet space away from the works and pay attention to any cordoned off areas and notices as you move around the library. We will also be regularly updating the Library website and social media accounts throughout this period so do use these to follow the progress of these works.
Library Systems Status
You can now track the operating status of the library's systems at any time by clicking on the "Library Systems Status" button on the right hand side of the library website front page, or by following the link to uwl-uk.libanswers.com/systems
Stay Cool in the hot weather
Please keep yourself cool in the hot weather over the Summer vacation. In the Paul Hamlyn Library, there is air conditioning in the Carol Hehir, Ian Carter and Mollie Clay Rooms and please ask a member of our Customer Experience Team if you wish to have this switched on. Unfortunately, there are no windows that can be opened on the Heart Space side of the library but if you move to the bookshelves side of all three floors or on to the far side of the third floor there are windows that can be opened to provide fresh air and ventilation. If you are finding the temperatures uncomfortable, we also advise that you take frequent breaks. A water fountain is available on the ground floor adjacent to the entrance to the library, and you can buy bottled water from the vending machine on the first floor. Catering facilities are open at our St Marys Road site throughout the summer vacation.
Noise and anti-social behaviour
If you wish to report noise or anti-social behaviour, you can do so during our regular staffed hours in person to one of our Customer Experience team or by e-mailing email@example.com, by calling 020-8231-2248 or via our Twitter and Library Chat services. Please tell us which Library you are in and the floor number, your location and brief details of the problem. Library staff will respond as soon as possible.
New UWL Library app
Following feedback from our recent library survey we have today launched a UWL Library app. Facilities include the ability to search the library catalogue, view your library account, place reservations, renew your loans, search for and read library e-resources via Summon, view floorplans, opening hours and news and frequently asked questions. The app can be found in iTunes and Google Play.
New video and audio collections now available
The UWL Library has recently invested additional funds earmarked for e-textbook and evidence based purchasing models to purchase a one-year subscription to Academic Video Online, plus resources to support counselling and psychotherapy areas of teaching and learning (Counselling and Therapy Online, Counselling and Psychotherapy Transcripts, Psychotherapy.net). We are the first university in the country to subscribe to Academic Video Online on a ‘subscribe to own’ basis, where we choose the content we wish to keep at the end of the subscription, plus the package includes a free hosting service called ‘Video Commons’ for UWL’s own academic video content.
We have also extended our subscription to Classical Scores Library to include the Complete Music and Dance Package. All these resources are provided by Alexander Street Press: to explore further and to access these resources refer to the Databases A-Z of the library page.
Do you need help finding and referencing quality information sources for your assignments? Why not come along to one of our Library workshops?
Free Study Skills e-book for all First Year Students
As part of its new pilot e-textbook programme, Library Services is funding free access to the Study Skills Handbook by Stella Cottrell to every 1st year student at UWL. Please look out for an e-mail with your unique Kortext URL to collect and download your personal copy which you can then keep forever.
Credit and Debit Card payments
You can now use a credit or debit card to pay your library fines and other charges at the Paul Hamlyn Library self-service kiosks. Currently it is only possible to pay the complete amount outstanding via the self-service kiosks. Please continue to use online payment if you only wish to pay a smaller amount.
Lockers now available
We are pleased to announce that Lockers are now available on the 2nd and 3rd Floors of the Paul Hamlyn Library and in the Dipna Anand Postgraduate Study Room.
Use of these lockers is subject to certain terms and conditions as outlined in our Use of Lockers Policy.
Paul Hamlyn Library floor plans now available
The Library’s new online 3D floor plan system is now live. Discover what is located on each floor and find the location of specific subjects and collections.
Adoption of Harvard Referencing Style
At the Learning Teaching & Assessment Committee (LTAC) meeting on 27 May 2015, it was agreed that the University adopts a single (standard) Harvard Referencing Style applied by the industry source, Cite Them Right, instead of the UWL Harvard Style. To support this policy, the Library has purchased an institutional subscription to Cite Them Right Online service, supplementing the printed book version already available from the Library.
Cite Them Right Online (login required) offers a standard and up-to-date source for constructing citations and references in the three Referencing Styles used at UWL (Harvard, OSCOLA and APA). It also provides guidance on referencing and citation more generally, including how to avoid plagiarism. This, in turn, should make the use and evaluation of referencing easier for students and more consistent for teachers and assessors.
The Library has created a short guide for students on using Cite Them Right Online.
From September 2015, Cite Them Right will be adopted as the official guide to Harvard referencing style, as well as our existing OSCOLA and APA referencing styles for Law and Psychology subjects. The Library’s electronic and printed referencing guides will be updated to reflect the move from UWL Harvard to Harvard.
We will continue supporting individuals who are completing existing assignments using UWL Harvard for a short time. However, the standard Harvard (as applied by Cite Them Right) will be covered by the Library in group and individual training sessions. This electronic tool will also be used in sessions on OSCOLA and APA referencing styles, which are already the standard versions.
Please contact your Academic Support Librarian if you require any assistance with using Cite Them Right Online. The Library’s Referencing & Avoiding Plagiarism training sessions for students, offered throughout the academic year, will now include guidance on use of Cite Them Right Online.
Books from celebrity alumni now in stock
Friday 14 November 2014
London Geller College of Hospitality and Tourism alumni Lorraine Pascale and Will Torrent both released their new cookery books last month. We are happy to announce that both of their books have now been added to Library stock for UWL staff and students to borrow.
Find out more.
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See news archive.